01
Device or Email Is Accessible
You have access to their phone, computer, or open email
The email account is open on a device you can access — but you don't know the password and cannot share login details. This is the most common situation families face, and it is fully workable.
What we do: We give you the exact inbox search terms that surface account confirmation emails, subscription receipts, and registration records going back years. You search. You screenshot or list what you find. We process it and prepare everything.
What We Can Deliver
✓85–90% of all accounts identified including free platforms
✓Every paid subscription found and cancellation prepared
✓All executor letters and platform requests written
✓Social media memorial and removal requests prepared
✗Accounts with no email or financial trace cannot be found by anyone
02
Statements Only — No Email Access
You have bank or credit card statements but no email access
You have no access to their email and no device. But you have their bank or credit card statements. This scenario is more limited — but still genuinely useful for stopping charges and recovering funds.
What we do: Every recurring charge on a statement is a paid account. We identify the company behind each charge, find their exact bereavement cancellation policy, calculate any potential refunds, and prepare every document needed to stop the charges.
What We Can Deliver
✓100% of paid subscriptions and recurring charges identified
✓Cancellation documentation for every paid account
✓Potential refund identification on prepaid subscriptions
✓Platform-specific death request procedures for known accounts
✗Free accounts (Facebook, Gmail, etc.) cannot be found without email access
