A free, maintained reference for families and estate professionals. For each platform: the exact bereavement process, documents required, who to contact, timeline, and RUFADAA status. Verified and updated regularly.
| Platform | Process Summary | Contact | Documents Required | Timeline | RUFADAA | Vera Legacy | Verified |
|---|---|---|---|---|---|---|---|
|
Netflix
Streaming
|
Contact via Help Center chat or phone. Request bereavement cancellation. Pro-rated refund available. | help.netflix.com | Death certificate · Your government ID | 3–7 days | No | All packages | June 2026 |
|
Spotify
Streaming
|
Contact support via web form. Cancellation for deceased account holder. Refund available for unused period. | support.spotify.com | Death certificate · Proof of relationship | 3–7 days | No | All packages | June 2026 |
|
Apple Music
Streaming
|
Contact Apple Support. Digital Legacy process if configured. Subscription cancellation available with death certificate. | support.apple.com | Death certificate · Letters Testamentary (court order for data access) | 1–3 weeks | Yes | All packages | June 2026 |
|
Hulu
Streaming
|
Contact customer support via chat or phone. Bereavement cancellation with death certificate. | help.hulu.com | Death certificate · Your ID | 5–10 days | No | All packages | June 2026 |
|
Disney+
Streaming
|
Contact support via chat. Provide death certificate. Cancel subscription and request refund. | help.disneyplus.com | Death certificate · Your ID | 5–10 days | No | All packages | June 2026 |
|
HBO Max
Streaming
|
Contact Max support. Bereavement cancellation available via chat or phone. | help.max.com | Death certificate | 5–10 days | No | All packages | June 2026 |
|
Amazon Prime
Streaming
|
Contact Amazon via chat or phone. Request bereavement account handling. Covers Prime and all Amazon subscriptions. | amazon.com → Help → Contact Us | Death certificate · Letters Testamentary recommended | 1–2 weeks | Yes | All packages | June 2026 |
|
Peacock
Streaming
|
Contact Peacock support via chat. Bereavement cancellation with death certificate. | peacocktv.com/help | Death certificate | 5–10 days | No | All packages | June 2026 |
|
Paramount+
Streaming
|
Contact support via chat or phone. Cancel subscription with death certificate. | help.paramountplus.com | Death certificate | 5–10 days | No | All packages | June 2026 |
|
YouTube Premium
Streaming
|
Use Google Deceased User Request form. Covers all Google subscriptions simultaneously. | support.google.com → Deceased User | Death certificate · Government ID · Proof of authority | 2–4 weeks | Yes | All packages | June 2026 |
|
Facebook
Social Media
|
Submit Special Request form. Choose memorialize or remove. Removal requires proof of death and family relationship. | facebook.com/help/contact/234739086860192 | Death certificate or obituary · Proof of relationship | Memorialize: 1–2 wks · Remove: 4–8 wks | Yes | All packages | June 2026 |
|
Instagram
Social Media
|
Submit bereavement request via Help Center. Choose memorialize or remove. Separate from Facebook despite same parent company. | help.instagram.com → Report Deceased | Death certificate · Proof of relationship | 1–6 weeks depending on request type | Yes | All packages | June 2026 |
|
Twitter / X
Social Media
|
Submit account deactivation request via Help Center. Removal only — no memorialization option. | help.twitter.com → Deceased Request | Death certificate · Your government ID | 2–4 weeks | No | All packages | June 2026 |
|
LinkedIn
Social Media
|
Report deceased member via Help Center. Profile removal only. Cancel Premium subscription separately. | linkedin.com/help → Deceased Member | Death certificate or obituary · Your relationship | 1–2 weeks | No | All packages | June 2026 |
|
TikTok
Social Media
|
Submit privacy request for deceased user via TikTok Privacy Request form. Removal only. | tiktok.com/legal/privacy-request | Death certificate · Proof of relationship | 1–3 weeks | No | All packages | June 2026 |
|
Pinterest
Social Media
|
Contact Pinterest support to request account closure for deceased user. | help.pinterest.com → Contact Support | Death certificate · Proof of relationship | 1–2 weeks | No | All packages | June 2026 |
|
Reddit
Social Media
|
Contact Reddit support via Help Center. Account closure available with death certificate. | reddit.com/help/contact | Death certificate · Proof of relationship | 1–2 weeks | No | All packages | June 2026 |
|
Snapchat
Social Media
|
Submit account deletion request for deceased user via Snapchat Support. | support.snapchat.com → Privacy | Death certificate · Proof of relationship | 1–3 weeks | No | All packages | June 2026 |
|
YouTube Channel
Social Media
|
Use Google Deceased User Request form. Can request channel data or removal. Handled through Google's central process. | support.google.com → Deceased User | Death certificate · Government ID · Proof of authority | 2–4 weeks | Yes | All packages | June 2026 |
|
Gmail / Google Account
Email & Cloud
|
Submit Deceased User Request form. Google reviews manually. May grant limited data access in certain circumstances. | support.google.com → Deceased User | Death certificate · Government ID · Proof of authority (court order for full data) | 4–8 weeks | Yes | All packages | June 2026 |
|
Apple ID / iCloud
Email & Cloud
|
Use Digital Legacy feature if configured. Otherwise contact Apple Support — court order often required for data access. Subscription cancellation is easier. | support.apple.com | Death certificate · Letters Testamentary · Court order (for data access) | Subscription: 1–3 wks · Data: 2–6 months | Yes | All packages | June 2026 |
|
Microsoft / Outlook
Email & Cloud
|
Contact Microsoft Support for account closure. Microsoft closes accounts with death certificate but does not provide data access to family. | support.microsoft.com | Death certificate · Your government ID | 2–4 weeks | Yes | All packages | June 2026 |
|
Yahoo Mail
Email & Cloud
|
Contact Yahoo Customer Care. Account termination available with death certificate. Yahoo does not provide email content to family. | help.yahoo.com → Contact Support | Death certificate · Your ID | 2–4 weeks | No | All packages | June 2026 |
|
Dropbox
Email & Cloud
|
Contact Dropbox Support to request account closure. Dropbox will terminate account and subscription. | help.dropbox.com | Death certificate · Proof of relationship or executor authority | 1–2 weeks | No | All packages | June 2026 |
|
Google Drive / One
Email & Cloud
|
Handled through Google Deceased User Request form along with Gmail and all Google services. | support.google.com → Deceased User | Death certificate · Government ID · Proof of authority | 4–8 weeks | Yes | All packages | June 2026 |
|
PayPal
Payment Apps
|
Call PayPal Estate Department. Request account freeze and balance recovery. Balance is an estate asset requiring Letters Testamentary for transfer. | 1-888-221-1161 → Estate Department | Death certificate · Letters Testamentary · Estate account details | 4–6 weeks | Yes | All packages | June 2026 |
|
Venmo
Payment Apps
|
Email support@venmo.com with subject 'Estate Inquiry'. Balance is a recoverable estate asset with executor documentation. | support@venmo.com — subject: Estate Inquiry | Death certificate · Letters Testamentary · Estate account details | 4–6 weeks | Yes | All packages | June 2026 |
|
Cash App
Payment Apps
|
Contact Cash App support via app or web. Estate team handles balance recovery. | cash.app/help | Death certificate · Letters Testamentary | 3–5 weeks | Yes | All packages | June 2026 |
|
Zelle
Payment Apps
|
Zelle is bank-integrated — contact the bank that hosted the Zelle account, not Zelle directly. | Contact the deceased's bank directly | Death certificate · Executor documentation | Depends on bank: 2–6 weeks | Yes | All packages | June 2026 |
|
Apple Pay / Apple Cash
Payment Apps
|
Apple Cash balance handled through Apple Support bereavement process as part of Apple ID estate claim. | support.apple.com | Death certificate · Letters Testamentary | 2–6 weeks | Yes | All packages | June 2026 |
|
Robinhood
Investments
|
Email support@robinhood.com. Formal estate claim covers stocks, ETFs, and crypto. Options positions are time-sensitive — act immediately. | support@robinhood.com | Death certificate · Letters Testamentary · Estate account details · Robinhood estate form | 4–8 weeks | Yes | Concierge | June 2026 |
|
Fidelity
Investments
|
Contact Fidelity Estate Services. Formal estate claim for all accounts including IRAs. In-branch or phone process. | 1-800-343-3548 → Estate Services | Death certificate · Letters Testamentary · Beneficiary ID · Estate account details | 4–8 weeks | Yes | Concierge | June 2026 |
|
Charles Schwab
Investments
|
Contact Schwab Estate Services. TOD transfers are faster than probate accounts. | 1-888-403-9000 → Estate Services | Death certificate · Letters Testamentary or TOD beneficiary documentation | 3–8 weeks | Yes | Concierge | June 2026 |
|
Vanguard
Investments
|
Contact Vanguard Estate Settlement. Covers all accounts including 401(k) and IRAs. Beneficiary designations verified first. | 1-800-523-1036 → Estate Settlement | Death certificate · Letters Testamentary · Beneficiary documentation | 3–8 weeks | Yes | Concierge | June 2026 |
|
E*TRADE
Investments
|
Contact E*TRADE Estate Services. Estate account transfer or liquidation available. | 1-800-387-2331 → Estate Services | Death certificate · Letters Testamentary · Estate account details | 4–8 weeks | Yes | Concierge | June 2026 |
|
Coinbase
Crypto Exchange
|
Contact Coinbase Support. Submit estate claim form. Crypto held on Coinbase is recoverable with executor documentation. | help.coinbase.com → Estate Support | Death certificate · Letters Testamentary · Government ID · Estate account details | 4–12 weeks | Yes | Concierge | June 2026 |
|
Kraken
Crypto Exchange
|
Submit estate claim via Kraken Support. Documentation-heavy process. All crypto holdings recoverable. | support.kraken.com | Death certificate · Letters Testamentary · Government ID | 4–10 weeks | Yes | Concierge | June 2026 |
|
Gemini
Crypto Exchange
|
Contact Gemini Support for estate claim process. Dedicated estate team available. | support.gemini.com | Death certificate · Letters Testamentary · Estate account information | 4–10 weeks | Yes | Concierge | June 2026 |
|
Chase Bank
Banking
|
Visit branch or contact Estate Services. In-person with original documents typically required for sole accounts. | 1-800-935-9935 → Estate Services or branch | Death certificate · Letters Testamentary · Your government ID · Estate account details | 2–6 weeks | Yes | Concierge | June 2026 |
|
Bank of America
Banking
|
Contact Estate Services by phone or visit financial center. Remote process available in some cases. | 1-888-689-4466 → Estate Services | Death certificate · Letters Testamentary · Your government ID | 2–6 weeks | Yes | Concierge | June 2026 |
|
Wells Fargo
Banking
|
Contact Estate Care team. Branch visit or phone. Online notification form available as starting point. | 1-800-869-3557 → Estate Care | Death certificate · Letters Testamentary · Your government ID | 2–6 weeks | Yes | Concierge | June 2026 |
|
Citibank
Banking
|
Contact Citi Estate Services. May require notarized documents in addition to certified copies. | 1-800-374-9700 → Estate Services | Death certificate (possibly notarized) · Letters Testamentary · Your government ID | 2–6 weeks | Yes | Concierge | June 2026 |
|
Ally Bank
Banking
|
Fully remote — no branch visit required. Email or mail documentation to estate services team. | ally.com → Contact Us → Estate Services | Death certificate · Letters Testamentary · Estate account details | 2–4 weeks | Yes | Concierge | June 2026 |
|
Chime
Banking
|
Contact Chime Support via app or web. Online-only process — fully remote. | help.chime.com | Death certificate · Executor or next-of-kin documentation | 2–4 weeks | Yes | Concierge | June 2026 |
|
SoFi
Banking
|
Contact SoFi Support. Remote process covering checking, savings, and investment accounts. | sofi.com/help | Death certificate · Executor documentation | 2–4 weeks | Yes | Concierge | June 2026 |
|
Amazon (Full Account)
Shopping
|
Contact Amazon Bereavement Support. Covers Prime, Kindle, Audible, and gift card balance. Gift card balance is a recoverable estate asset. | amazon.com → Help → Contact Us → Bereavement | Death certificate · Letters Testamentary (for gift card recovery) | 1–4 weeks | Yes | All packages | June 2026 |
|
eBay
Shopping
|
Contact eBay Customer Service. Account closure with death certificate. Check for seller balances before closing. | ebay.com/help → Contact Us | Death certificate · Proof of relationship | 1–2 weeks | No | All packages | June 2026 |
|
Etsy
Shopping
|
Contact Etsy Support. If deceased had an active shop with funds, executor documentation required. | help.etsy.com | Death certificate · Executor documentation for shop funds | 1–3 weeks | No | All packages | June 2026 |
|
Adobe Creative Cloud
Software
|
Contact Adobe Support via chat. Bereavement cancellation waives early termination fees. | helpx.adobe.com → Contact Support | Death certificate · Account email address | 1–2 weeks | No | All packages | June 2026 |
|
Microsoft 365
Software
|
Contact Microsoft Support. Subscription cancellation with death certificate. Account closure handled separately. | support.microsoft.com | Death certificate · Your ID | 1–2 weeks | No | All packages | June 2026 |
|
Audible
Software
|
Handled through Amazon Bereavement Support. Audiobook library cannot be transferred but subscription can be cancelled. | amazon.com → Help → Contact Us → Bereavement | Death certificate · Your ID | 1–2 weeks | No | All packages | June 2026 |
|
Kindle Unlimited
Software
|
Handled through Amazon Bereavement Support. Cancel subscription and recover any gift card balance. | amazon.com → Help → Contact Us → Bereavement | Death certificate · Your ID | 1–2 weeks | No | All packages | June 2026 |
|
PlayStation Network
Gaming
|
Contact PlayStation Support. Account closure and PS Plus cancellation with refund available. | support.playstation.com → Contact Us | Death certificate · Proof of relationship | 2–4 weeks | No | All packages | June 2026 |
|
Xbox / Microsoft Gaming
Gaming
|
Contact Microsoft Support. Game Pass cancellation and account closure with death certificate. | support.xbox.com | Death certificate · Your ID | 2–4 weeks | No | All packages | June 2026 |
|
Steam
Gaming
|
Contact Steam Support. Account closure available. Purchased games are non-transferable licenses and cannot be inherited. | help.steampowered.com | Death certificate · Proof of relationship | 2–4 weeks | No | All packages | June 2026 |
|
Peloton
Fitness & Health
|
Contact Peloton Member Support. Membership cancellation with death certificate. Equipment is a separate estate asset. | onepeloton.com/contact | Death certificate · Proof of relationship | 1–2 weeks | No | All packages | June 2026 |
|
MyFitnessPal
Fitness & Health
|
Contact MyFitnessPal Support. Account deletion and subscription cancellation with death certificate. | support.myfitnesspal.com | Death certificate · Proof of relationship | 1–2 weeks | No | All packages | June 2026 |
|
New York Times
News & Media
|
Contact NYT Customer Care. Subscription cancellation with death certificate. Refund available for prepaid periods. | help.nytimes.com → Contact Us | Death certificate · Account email | 1–2 weeks | No | All packages | June 2026 |
|
Washington Post
News & Media
|
Contact Washington Post Customer Service. Subscription cancellation with death certificate. | helpcenter.washingtonpost.com | Death certificate · Account email | 1–2 weeks | No | All packages | June 2026 |
|
DoorDash
Food & Delivery
|
Contact DoorDash Support. DashPass subscription cancellation with death certificate. | help.doordash.com | Death certificate · Account email | 1–2 weeks | No | All packages | June 2026 |
|
Uber / Uber Eats
Food & Delivery
|
Contact Uber Support. Account closure and Uber One subscription cancellation with death certificate. | help.uber.com | Death certificate · Proof of relationship | 1–2 weeks | No | All packages | June 2026 |
|
AT&T
Telecom
|
Visit AT&T store or contact Estate Support. Account cancellation or transfer to surviving family member. | 1-800-331-0500 → Estate Support | Death certificate · Letters Testamentary or next-of-kin documentation | 1–3 weeks | No | All packages | June 2026 |
|
Verizon
Telecom
|
Contact Verizon Customer Service or visit store. Line cancellation or transfer. Bereavement rate may be available. | 1-800-922-0204 → Estate Services | Death certificate · Account PIN or last 4 of SSN | 1–2 weeks | No | All packages | June 2026 |
|
T-Mobile
Telecom
|
Contact T-Mobile. Account cancellation or transfer. Early termination fees may be waived for bereavement. | 1-800-937-8997 | Death certificate · Account information | 1–2 weeks | No | All packages | June 2026 |
This database was built and is maintained by Vera Legacy — a document preparation service that helps families close a deceased loved one's accounts after death. Every entry in this database reflects the same research our team uses when preparing executor documentation packages for families.
Platform bereavement policies change. Contact information changes. Document requirements evolve. We verify and update this database regularly — the "Last verified" column shows when each entry was last confirmed against the platform's official process.
For estate and probate attorneys: You are welcome to reference, link to, and share this database with clients. If you notice a policy change we haven't captured yet, please let us know.
Disclaimer: This database is provided as a free public resource for informational purposes. Platform policies change without notice. Always verify current procedures directly with each platform before submitting requests. Vera Legacy is not a law firm and this is not legal advice.
Vera Legacy prepares executor letters and documentation for every account in this database — delivered to your inbox in 48 hours. From 47.
See Packages →Notice a policy change? Platform bereavement procedures change without announcement. If you've encountered a different process than what's listed here, please let us know so we can update the database for everyone.